Device Code or Authorization Did Not Take Effect
Troubleshoot on the same iPad. Keep the authorization page open, and do not deauthorize this device.
Device Code Is Not Displayed
Confirm that the iPad can access the internet, then tap "Recheck Authorization" on the authorization page. Wait for the current request to finish. If the information still does not appear, record the message, app Build, and time of occurrence and send them to support team. Do not tap the button repeatedly in quick succession.
Support team Says It Is Authorized, but the Page Is Still Locked
Compare the full device code on this device character by character with the code received by support team. Confirm that you have not switched to another iPad. When the network is available, tap "Recheck Authorization" again and record the "Last Checked" time and the returned message.
After the Upgrade, You Are Asked to Link the Owner or Confirm Again
After upgrading from the old development package to the new release package, Apple owner linking is required even if the device worked before. Scan the "Link Authorization Owner" QR code on the authorization page, complete Apple sign-in using the customer's phone, then return to the iPad and tap "Recheck Authorization."
Use the originally linked account for periodic verification. If a transfer is awaiting approval, contact support team instead of repeatedly signing in with different accounts. Being signed in to the App Store, accepting the invitation, and having the device registered by support team do not replace this step.
View the Complete QR-Code Owner-Linking StepsPaused, Expired, or Device-Change Message Appears
Send the exact message privately to support team so the company can check the order and authorization record. Clearing data or reinstalling cannot change service status, and you must not borrow another device code.
The App Opened, but AI Preparation Failed
Keep the app online, save the complete message, selected mode, and app build, then contact support team to check the initial preparation status. Do not count a photo without AI applied as a successful effect test.
Use the Template to Report the Issue; Do Not Send Passwords
门店/服务单: 设备码: App Build: 发生时间与时区: 最近检测时间: 完整提示: 已经尝试的步骤: 是否为原来的 iPad: