Troubleshooting Help

If You Have a Problem, Start Where You Are Stuck

Keep the current screen open first. Each troubleshooting page has its own address, and individual steps can also be shared separately.

Select Your Issue

Account Registration, Sign-In, or Verification Code Email Not Received or Invitation Invalid Unable to Install TestFlight or the App Device Code Missing or Authorization Not Taking Effect Shooting, Uploading, QR-Code Scanning, or Saving Failed

Prepare These Details Before Contacting Support team

Record the app version and Build, device code, time and time zone of occurrence, camera model, whether an external display is connected, network type, and the complete error message. Before sending screenshots, hide email addresses, customer faces, and other private information. Send diagnostic information only through a confirmed private channel.

Apple Official ReferenceTake a Screenshot on iPad

Next StepReturn to the Complete Installation Workflow

Return to the Workflow Entry Having Problems? View Troubleshooting Help

If You Have a Problem, Start Where You Are Stuck

Select Your Issue

Prepare These Details Before Contacting Support team

Send the Step Where You Are Stuck to Your Contact